CoolBox
Returns Policy…
Returns Policy
The Supplier aims to always provide high quality Goods that are fault free and undamaged. On occasion however, goods may need to be returned. Returns are governed by these Terms and Conditions.
15.1
If you receive Goods which do not match those that you ordered, unless accompanied by an explanatory note detailing the changes, stating reasons for the changes and setting out your options, you should contact us within 10 days to arrange collection and return. The Supplier is not responsible for paying shipment costs. You will be given the option to have the Goods replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the Goods. Refunds and replacements will be issued upon our receipt of the returned Goods.
15.2
If any Goods you have purchased have faults when they are delivered to you, you should contact the Supplier within 28 days to arrange collection and return. The Supplier is not (unless expressly agreed to the contrary in writing) responsible for paying shipment costs. Goods must be returned in their original condition with all packaging and documentation. Upon receipt of the returned Goods, the price of the Goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the Goods.
15.3
If any Goods develop faults within their warranty period, you are entitled to a repair or replacement under the terms of that warranty.
15.4
If Goods are damaged in transit and the damage is apparent on delivery, you should sign the delivery note to the effect that the goods have been damaged. In any event, you should report such damage to the Supplier within 10 days and arrange collection and return. The Supplier is not responsible for paying shipment costs however you may be able to recover the same from the party responsible for delivering the Goods. Upon receipt of the returned Goods, the price of the Goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the Goods.
15.5
You have a statutory right to a “cooling off” period. This period begins once your order is complete and ends 7 days after the Goods have been delivered. If you change your mind about the goods within this period, please return them to the
Supplier within 7 days of receipt. Goods can only be returned for this reason if their packaging remains unopened and the Goods can be re-sold, as new, without any additional work on the part of the Supplier. You are responsible for paying shipment costs if Goods are returned for this reason. Please note that this statutory cooling off period does not apply to any Goods of a bespoke nature that cannot be sold to a third party by the Supplier.
15.6
If you wish to return Goods to the Supplier for any of the above reasons, please contact us to make the appropriate arrangements.
15.7
The Supplier reserves the right to exercise discretion with respect to any returns under these Terms and Conditions. Factors which may be taken into account in the exercise of this discretion include, but are not limited to:
15.7.1
Any use or enjoyment that you may have already had out of the Goods;
15.7.2
Any characteristics of the Goods which may cause them to deteriorate or expire rapidly;
15.7.3
The fact that the Goods consist of audio or video recordings or computer software and that the packaging has been opened;
15.7.4
Any discounts that may have formed part of the purchase price of the Goods to reflect any lack of quality made known to the Customer at the time of purchase.
Such discretion to be exercised only within the confines of the law.
Our Products
We are and will continue to engage in R&D to make our product as good and as low-impact as possible.
